Question 1

How do I make a booking?

Accepted Answer

1. Choose a route and travel date.
2. Select a seat on the bus.
3. Enter passenger details: name, phone.
4. Choose pick-up and drop-off points.
5. Confirm the booking.

Question 2

How can I cancel my booking?

Accepted Answer

You cannot cancel a booking on your own. To cancel, contact the carrier via Telegram @Ruslan_Vito_Bucuresti

Question 3

Can I change the pick-up point?

Accepted Answer

You cannot change the pick-up point on your own. Please contact the carrier via Telegram @Ruslan_Vito_Bucuresti

Question 4

What are the baggage restrictions?

Accepted Answer

One suitcase per person is free; anything extra is by prior agreement. Each suitcase must not exceed 20 kg. Additional suitcases are charged separately — please check the price with the carrier.

Question 5

Can I carry medicines or cosmetics?

Accepted Answer

Medicines without a prescription and with a receipt are allowed, in original packaging. Cosmetics must be in original unopened packaging, value up to €150.

Question 6

Can I transport food products?

Accepted Answer

Raw meat is not allowed. Sausages, cheese, and factory-packed foods must be sealed in original packaging.

Question 7

What if my baggage item category is not listed?

Accepted Answer

Contact the carrier via Telegram @Ruslan_Vito_Bucuresti and ask whether your item can be shipped.

Question 8

How far in advance can I book?

Accepted Answer

Trips are available for booking up to 3 months in advance.

Question 9

How do I contact support?

Accepted Answer

Via Telegram @Ruslan_Vito_Bucuresti or by phone listed on the “Contacts” page.

FAQ — Frequently Asked Questions